Google & Apple Review Analytics
Track the volume, ratings and sentiment of your Google and Apple Maps reviews and compare them with competitors and your industry.
What review sentiment analysis shows you
Review sentiment analysis measures whether customer reviews are positive or negative and which topics they mention. Rating Captain Local applies it to your Google reviews and Apple Maps reviews together and tracks review volume and ratings next to it. You get a clear picture of what customers think without reading every review one by one.
The dashboard tracks review volume and sentiment trends over time, and a topic chart shows what customers mention most often. Patterns in positive and negative feedback point to what customers value and to the parts of their experience that need attention.
Review analytics also let you compare your results with competitors and with industry benchmarks. A rating means more when you know how many reviews sit behind it and how comparable businesses score, so the comparison helps you judge where you stand.
Statistics
Turn customer feedback into statistics you can track and analyze.
Satisfaction trends
Spot trends in customer satisfaction and the areas that may need your attention.
Benchmarking
Compare your review performance with competitors and industry standards.
Frequently asked questions
What is review sentiment analysis?
Review sentiment analysis measures whether customer reviews are positive or negative and which topics come up most often. Tracking it over time shows what customers appreciate and where their experience could improve.
Can I see Apple Maps reviews next to Google reviews?
Yes. The review statistics dashboard covers both Google reviews and Apple Maps reviews, with review volume, ratings and sentiment trends.
How are review statistics different from review responses?
Statistics summarize feedback across all your reviews to show trends, while responses address individual customers.
Should I compare ratings without looking at review volume?
No. A rating is more useful alongside the number, age and content of the reviews behind it. Look at those factors together when you compare your business with others.
Have another question? Talk to our team.
