Review Monitoring & Alerts
Get an SMS or email when a new review comes in, your search rankings change or someone tries to edit your Google Business Profile.
Alerts for new reviews and listing edits
Review monitoring means keeping track of new customer reviews so you can read and answer them quickly. Rating Captain Local sends Google review alerts by SMS or email as soon as a new review is detected. The same alerts tell you when your search rankings change and when someone outside your business tries to edit your Google Business Profile.
Besides single alerts, you receive summaries. The daily summary shows your positive and negative reviews next to any edit attempts on your listing, and the weekly summary gives a short overview of your performance figures. Both let you check what happened without opening your profile.
In the alert settings you decide how and when updates reach you, so you hear about the changes you want to act on without watching your profile all day.
Instant alerts
Get an SMS or email when something important changes on your profile.
Weekly summaries
A short weekly summary gives you a quick look at your performance figures.
Ranking changes
Hear about changes in your search rankings so you can react quickly.
New reviews
Stay updated on new customer reviews so you can reply promptly.
Frequently asked questions
What is review monitoring?
Review monitoring means tracking new customer reviews so you can read and answer them quickly. Rating Captain Local sends an SMS or email alert when a new review comes in.
What do Google Business Profile alerts cover?
Alerts cover new customer reviews, changes in your search rankings and external attempts to edit your business details. You receive them by SMS or email, along with daily or weekly summaries.
Who should review listing alerts?
The business owner or the team member responsible for the profile. They should check each change against the business’s current information.
Can I combine alerts with listing protection?
Yes. Alerts tell you about updates, while listing protection monitors your business information and undoes unauthorized changes. Contact us to discuss your locations.
Can businesses delete Google reviews?
No. Only the person who wrote a review can delete it. A business can report a review that breaks Google’s policies, for example spam or a conflict of interest, and Google decides whether to remove it. For fair criticism, a polite public reply usually helps more.
Have another question? Talk to our team.
